Pottery Barn Furniture Delivery - FAIL

I'd like to think this blog is so widely read, loved and esteemed that my mini-rant will make waves in the blogosphere, get back to Pottery Barn and result in corporate-wide changes that mean no one else has to deal with this crap.

But I'm also realistic and know the only good that will come from this little rant is that I'll feel better.

Pottery Barn, I love you, but must you make scheduling a furniture delivery so. darn. complicated?

(This mini-rant could easily lead to a greater rant about the irony of "business hours" for deliveries being 9-5, which is exactly when all of us are doing business-ey things, at our businesses, which are often not at our homes, from 9-5? But I digress.)

Since Mr. B is away again, I'm on my own for receiving both the carpet installation and the dining room table delivery. Not ideal with work, but I'll make it happen.

The carpet people have been awesome. You pick the day, we'll compromise a time, and bam. Carpet will be installed. Thank you Lowes.

But Pottery Barn? Noooooooo.

I asked for a Friday delivery. They said sure thing! Awesome. Both deliveries on the same day.

20 minutes later they called back to say NO Friday delivery, and really, they only deliver on TUESDAYS in my area. Are you freaking kidding? 1 delivery day a week? (Not to mention, Tuesdays are my busy/chaotic/forget to eat days at work.)

Frankly, in my book, that's just not good enough. I feel I deserve delivery, say, any of the five days in a business week? Because I'm pretty sure I paid a pretty little delivery surcharge, thank you very much!

I tried to explain that I had been told I could have a Friday delivery. "I don't mind the time, I just need it delivered on a Friday. Any Friday." That approach got me nowhere. So I had to get snotty. Southern snotty, of course. I never raised my voice, was immensely polite, but there's no messing around with Mrs. B when you've pushed the button. (Ask Walgreens!)

We settled on a Thursday delivery, which is maybe, not sure, still being confirmed with the guys at the logistics warehouse.

The kicker? The lady repeated over and over how she was making such an unusual exception for me, yada, yada, yada, and how I should "really be thankful for their flexibility".

Excuse me? Thankful for your flexibility?

No, Mrs. Pottery Barn Delivery Scheduler.

You should be thankful for MY PURCHASE.

Cause I'm the darn customer. And I am NOT being unreasonable asking for more delivery options than 1 day a week. I've said please and thank you, I've made a reasonable request given the communication error on your end and I appreciate you taking the time to help me out. But at the end of the day? I am the customer.

Since my unusual request to have the table delivered on a Thursday (heaven forbid) has not formally been approved by logistics yet, this saga may just be continued as the week goes on. I hope not, but I'm also not super confident that this is the end of the Pottery Barn delivery saga. Keep your fingers crossed.

Anyone else have a story like this? Please share! I need to know I'm not the only one out there!


  1. You probably handled this situation much more civil than I would have. You should be thankful? Like WTF I could've dropped this money ANYWHERE else! Those people grind my gears! And this is not the first PB horror story I've heard. They just think about stepping up their game.

  2. ok corrections "You probably handled this situation in a much more civil way"

    "They should think about stepping up their game."


  3. I am surprised that Lowe's didn't F up. They and Home Depot are notorious for that when dealing with installations since they sub out everything. Count yourself lucky that ou were only ranting about one company instead of two. :)

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  12. I’m sorry about that. I understand your frustration over this matter. In my opinion, I think companies who are in need of delivery services should look for a shipping company that can deliver their products anytime, any day. For one, customers will be able to get the stuff they order in time without hassles. Well, I hope that the company learned their lesson.